Five Star Webinar Series (Continued)

100% DIGITAL, 100% DELIGHT: PRIORITIZING CUSTOMERS IN THE DIGITAL ERA

July 25, 2023

Smart lending strategies combine cutting-edge technology with exceptional customer service. Join Five Star and DocMagic for a conversation and demonstration of successful digital implementation that supports a core focus on personalized service to customers. We’ll explore how borrowers can conveniently complete the entire loan process on a tablet or handheld device, embracing a modern and efficient experience. Attendees will hear firsthand from a lender that has implemented digital tools that foster and support in-person interactions—addressing concerns and building rapport with borrowers while remaining 100% digital. Register NOW for this critical discussion about the seamless integration of personalized service and state-of-the-art technology.

SECTION 1071: SMALL BUSINESS LENDER IMPACT & IMPLICATIONS

June 8, 2023

On March 30, 2023, the CFPB released its final rule amending Regulation B to implement changes to ECOA made by section 1071 of the Dodd-Frank Act requiring financial institutions to collect and report data on small business loans. On June 8, 2023, our team of industry professionals will discuss the requirements of the rule and the impacts on small business lenders. Some of the topics our panel will cover include who must report, what must be reported, when lenders must begin collecting and reporting the data, the fair lending implications, decisions that must be made, and the work that should start now to prepare for implementation of the rule. There is a lot more than just waiting for your vendors. We look forward to you joining us for this timely topic.

U.S. ECONOMY AND MORTGAGE MARKET OUTLOOK

May 30, 2023

Join our experts, Blake Hastings (Chief Economist, SWBC) and Ed Delgado (AMP, Managing Director, Mortgage Policy Advisors; Chairman Emeritus, Five Star Global) as MortgagePoint Editor-in-Chief David Wharton moderates a discussion about the headwinds and tailwinds facing the U.S. economy and mortgage industry. Get a better understanding of how increased home equity loans, decreased savings, increased use of credit cards, and consumer weariness of the stability of the banking industry will all impact the mortgage industry over the next year. The experts will share their research and insights into what to watch out for, what to plan for, and how to weather the upcoming storm.

GETTING THE MOST FROM VENDOR RELATIONSHIPS

March 30, 2023

A lot changed during the pandemic. Maybe your vendor mix should, too. The pandemic accelerated the adoption of new processes and technologies that have raised the bar on vendor products, performance, and pricing. As moratoriums lift and foreclosures heat up, there is much to be gained by servicers willing to re-evaluate their vendor rosters against new risk, cost, and efficiency KPIs. Webinar highlights will include using a champion/challenger model to reduce risk while improving vendor performance, the advantages of today’s diversified product mixes, and leveraging vendor partnerships to offset workforce adjustments while improving service experiences.

CONSUMER DATA BENEFITS & RISKS IN GOLDEN AGE OF MORTGAGE SERVICING

February 15, 2023

Higher rates and fintech advances make 2023 a golden age for mortgage servicers, with steadier revenue from lower payoff probability and deeper relationships from better use of customer data. But 2023 will also be the age of consumer data accountability for both lenders and the fintechs that power them. Don’t miss this deep dive with top servicing and fintech pros who will cover what consumers expect from engagement and privacy/ protection perspectives, the best consumer engagement practices in a 2023 regulatory context, top consumer data risks lender/servicers and fintechs have in 2023, who among borrowers, lender/servicers, and fintechs own consumer data.

GETTING SERVICING TECHNOLOGY APPROVED: FROM CONCEPT TO COMPLETION IN 90 DAYS

February 8, 2023

In the latest installment of the Five Star Webinar Series, OrangeGrid CEO, Todd Mobraten, will be joined by mortgage servicing professionals to discuss how to get a mortgage servicing technology project approved and executed in a 90-day timeframe. Default departments typically take a backseat when it comes to budget allocations for digital transformation, and this webinar will empower business stakeholders to navigate internal obstacles and take the necessary steps toward improving their processes as the real estate cycle continues its shift towards default loan servicing.

TALKING ABOUT TITLE: BEHIND THE TRANSACTIONS

November 9, 2022

When it comes to the topic of title, attention to detail and engagement with the right partners can both streamline originations and help prevent problems later in the life of the loan. How does title facilitate risk reduction? Why is title critical in the arena of single- family rental, build-for-rent, and bulk transactions? What are the possible implications on the default side when proper due diligence isn’t done upfront? Join us for the latest installment of the Five Star Webinar series, presented by Selene Title, as we share conversation and insights with representatives of Selene Title, RCN Capital, SVN | SFR Capital Management, and Elite Commercial Closings.

SUBSERVICING 2023: MAKING THE SWITCH IN A TIGHTENING MARKET

October 5, 2022

Hear first-hand from three industry experts about how subservicing is helping lenders & MSR owners hedge in a contracting origination market. It’s a 360-degree perspective on the subservicing industry:

One leading MSR shares best practices on selecting, onboarding, and growing with a new subservicer.
One industry expert discusses the significant shifts and growth in the servicing space and how it is helping lenders navigate through the down cycle.
One top subservicer talks about what to consider when evaluating new subservicing partners or even bringing in-house. What can you expect in terms of economics, onboarding, andtiming? Whynowmaybethebesttimeto make the switch?

Attendees will include: originators, servicers, credit unions, community banks, and private investors—any executive or manager overseeing MSRs or servicing assets.

Five Star Webinar Series (Continued)

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