As AI reshapes mortgage workflows, a recent MortgagePoint webinar cut through the hype to explore how to balance automation, BPO, and human judgment for better outcomes.

As a result of the pandemic in 2020, when the world closed down, the work environment changed permanently. Industry expert Andrew Collins explained how the rapid shift to hybrid work became more common; the optimization of duties and tasks transitioned from fashionable jargon to a new normal; and employees with only one job function becoming a thing of the past.

Delistings are surging far beyond seasonal norms as sellers anchored to pandemic-era prices collide with buyers constrained by higher mortgage rates and affordability ceilings, creating one of the widest pricing disconnects in years.

Bruce Gerhrke talks about J.D. Power’s recent survey of the mortgage industry about customer satisfaction with their mortgage servicer’s digital experience.

In Part 2 of our MortgagePoint cover story on rural American housing, we take a look at how Farmer Mac keeps credit available and affordable for those who chose to live away from urban centers.