MCS
MCS, a national property services company headquartered in Lewisville, Texas, with offices across the country, has been a leader in mortgage services since 1986. MCS has embraced technology as a way of improving how they work with clients and vendors while advancing the mortgage industry as a whole.
Under the guidance of Chief Information Officer Marin Ursu, MCS is using technology to improve client servicing, increase efficiencies, and enhance transparency in a highly regulated environment. The company has developed its own cloud-based software that helps streamline its property preservation services across its commercial, residential, and government property business lines.
Highlights include:
- Touchless Work Orders: Assigning work orders efficiently has long been a time-consuming process because they are typically received via a centralized feed and processed and assigned by individuals at the property preservation provider to vendors. MCS is using touchless work orders to solve this issue, resulting in significant time savings.
- AI Applications: MCS embraced the use of artificial intelligence (AI) for critical issues such as validating property photos, pre-contract measurements, code compliance, and reporting.
- Robust Cybersecurity: The company has implemented powerful cybersecurity measures that help safeguard their clients’ information and systems—many of these measures are higher than the industry standard.
- Customized Integration With Client Systems: MCS integrates its technology and software to work seamlessly with their clients, a critical item that separates the company from competitors.
- Building “Umbrella App” for Inspectors: MCS is currently working on integrating existing applications and online tools for property inspectors into one streamlined platform, or “umbrella app,” that they hope to launch in the next year.
- Scorecard Measurement: MCS also regularly measures its own success and looks for ways to improve their overall quality control through feedback on client scorecards.
