Messagepoint’s AI-powered SaaS solution streamlines the process of creating, updating, and managing critical borrower communications, including loan servicing and loss mitigation letters, compliance communications, and other documents. 

Borrower communications play a critical role in the mortgage servicing process, but it can take weeks or even months to make updates and get new communications out the door. This is due to widespread reliance on IT teams or print vendors, leveraging legacy systems that require coding to build and edit borrower communications. 

Messagepoint is a cloud-based, no-code platform that modernizes borrower communications management to make it easy for non-technical users to create, edit, and optimize communications in minutes, not months. Through Messagepoint’s no-code UI, business users are empowered to quickly and efficiently author communications, edit content, create targeting rules, generate proofs, run tests, and gather approvals, thereby reducing their reliance on IT resources and Print Service providers. Messagepoint also provides advanced content management capabilities that make it easy to make bulk edits and manage complex variations of communications to accommodate different brands, state regulations, product variations, etc. A proprietary AI engine, MARCIE enhances borrower communications by optimizing and translating the content in communications. 

Messagepoint’s cloud-based system enables mortgage servicers to produce print-ready or web-ready files, giving them complete control over the speed and timing of change cycles, e-presentment, and enabling seamless redirection of print streams during outages.