FIVE STAR GOVERNMENT FORUM
April 15, 2026
Officials making critical decisions on the direction of the housing economy are working together with the mortgage industry to ensure that sensible regulations are in place to protect the industry and the customers that it serves. With representation from the CFPB, HUD, FHFA, Fannie Mae, Freddie Mac, Ginnie Mae, and others, Five Star Government Forum is a landmark annual event where leaders in mortgage servicing and the federal government engage in open dialogue about the industry’s most pressing issues.
THE FIVE STAR CONFERENCE & EXPO
Sept 1-3, 2026
Five Star Conference and Expo is the premier mortgage conference that attracts leading subject matter experts, legions of exhibitors, and thousands of professionals representing mortgage servicers, lenders, federal government agencies, financial services law firms, service providers, investors, and real estate organizations from across the nation. It’s more than a conference; it is a community of likeminded professionals working towards the common goal of a stronger mortgage industry.
The Human Multiplier: Where AI Stops and Expert Ops Begin
Tuesday, December 9
Sponsored By:
AI is changing everything in mortgage – from document classification and data extraction to valuation, servicing workflows, and borrower communication. At the same time, the industry still runs on people: analysts, processors, and servicing teams who manage exceptions, complex edge cases, and borrower relationships. On the surface, AI looks like a direct threat to Business Process Outsourcing (BPO) firms. In reality, when paired thoughtfully, AI and BPO can create a 1 + 1 = 3 effect: higher quality, lower cost, and more scalability than either can deliver alone.
In this Five Star Institute discussion, Global Strategic and Rocktop explore the history of mortgage outsourcing, the rise of “human in the loop” AI, what’s myth vs. reality in today’s AI capabilities, and how lenders, servicers, and investors should design their operating models for the next decade.
Speakers:
- Brian Flaherty
- Cade Thompson
FSI Webinar: A Fireside Chat with Freedom Mortgage’s David Sheeler
Tuesday, November 18
Sponsored By:
Join David Wharton, Editor-in-Chief of MortgagePoint, for an exclusive conversation with David Sheeler, President of Residential Servicing at Freedom Mortgage.
With decades of experience across finance, correspondent lending, and servicing leadership, Sheeler brings a unique perspective on how strong financial discipline, compassionate borrower engagement, and strategic innovation can drive sustainable success in a rapidly evolving mortgage landscape.
In this fireside chat, Sheeler will share insights on:
- Building and leading resilient servicing teams
- Balancing compassion, compliance, and financial rigor
- The future of loss mitigation and customer care
- Preparing for regulatory shifts and new digital servicing tools
- Developing the next generation of mortgage servicing leaders
This candid conversation will offer both big-picture industry perspectives and practical leadership takeaways for executives and servicers alike.
Speakers:
- David Sheeler, President of Residential Servicing, Freedom Mortgage Corporation