Cenlar Selects New VP, Promotes Senior Leaders 

Cenlar FSB has announced the promotion of a new VP and the promotion of several senior leaders.

“Congratulations to these senior leaders, who all demonstrate the best of Cenlar in the work they perform each and every day for our internal and external stakeholders,” said Chief Administrative Officer Glen Vilim. “Thank you all for your contributions, and I look forward to your continued success.”

Promoted Senior Leaders include:

Owen Amster, to VP and Controller

This is a critical leadership role within corporate accounting. Amster is responsible for leading and driving financial and board reporting, corporate accounting, taxes, and liaising with auditors over internal controls. He partners with the acting CFO to develop capital planning initiatives and strategies. He has been with Cenlar since May 2021 and is an engaging leader and results-producing performer. Prior to joining Cenlar, he held multiple roles at KPMG, most recently as Senior Manager in the New York Financial Services practice. Amster earned his bachelor’s degree in accounting and finance from Montclair State University’s School of Business and is a Certified Public Accountant (CPA) licensed by the state of New Jersey.

Nick Brett, to Senior VP of Client Management

This role is a key component of Cenlar’s executive leadership team, and he is responsible for the overall strategic implementation and operational activities of our clients. Brett joined Cenlar in November 2020 as VP of Executive Client Management. He has done an excellent job of establishing trust-based relationships with key clients and partnering with them on strategic and operational activities, making them stronger advocates and partners with Cenlar. He is an executive and motivational leader with a proven track record of building a workplace culture that focuses on developing innovative programs that result in continuous improvement strategies for both internal partners and clients. Prior to coming to Cenlar, he held executive-level leadership roles at U.S. Bank, most recently as Senior VP of Consumer, Small Business, and Commercial Default. Amster has held multiple positions in asset management at Bayview Loan Servicing and earned a bachelor’s degree from Wesley College.

Mike Day, to VP of Executive Client Management

Day has been with Cenlar for 18 years, with 15 of those in client management. A seasoned professional with a proven track record of fostering long-term relationships with clients, he has also held a variety of roles in new loans and transfer operations, where he was paramount in helping to build out Cenlar’s automated service releases. In client management, he is both an individual contributor, managing some of our largest clients, and a team leader, supporting and managing other client managers. In this role, he will continue to be dedicated to overseeing the day-to-day aspects of his clients and creating value by offering solutions that assist clients with both their strategic business goals and risk objectives. Day is a graduate of the MBA (Mortgage Bankers Association) Future Leaders program and holds an Accredited Mortgage Professional (AMP) designation.

Trevor Friel, to VP of Workforce Management

Friel leads and executes systematic process improvements that are key to delivering value to our clients, our homeowners, and Cenlar. He joined Cenlar in 2020. He has been paramount in upgrading and standardizing workforce management systems across the contact centers. He built the workforce management model, enabling the contact centers to accurately define resource capacity strategies, including long-term and short-term forecasting. He continues to build effective business plans to address daily activities in support of Cenlar’s homeowners and clients. Prior to Cenlar, he was the Manager of Workforce Management at Voya Financial. He was also at Verizon for 14 years, where he held multiple roles, most recently as Senior Workforce Planning and Analysis Manager. Day earned his Master of Business Administration, with an emphasis in project management, from Strayer University.

Rena Madia, to VP of Customer Interaction

Madia is a dedicated and results-driven customer/client leader with over 25 years of experience in building and managing high-performing teams, driving customer satisfaction, and identifying and executing improvements to enhance customer experiences. She has a proven track record of championing a customer-focused approach. She is adept at problem solving, team development, and leveraging data to optimize processes. Rena plays an integral role for our organization and adds value to our clients, homeowners, and the company. She joined Cenlar in 2013, where she has held roles related to client and customer satisfaction, operations, and risk management. Prior to joining Cenlar, Madia was at PHH Mortgage.

Cenlar’s Newly Appointed Leader is:

Heidi Carter, VP and Business Information Officer

In this newly created position, she will serve as the dedicated Business Information Officer (BIO) lead for Cenlar’s corporate functions across the enterprise. She will collaborate with leadership and key stakeholders within the corporate functions to develop and implement strategies that optimize the performance of Cenlar’s technology platforms and continue our technology transformation. She brings extensive knowledge of the strategic, technical, and financial aspects of business to the BIO role. Prior to joining Cenlar, she was Director of Technology Strategic Sourcing at retailer Gap Inc. In this role, she spearheaded supplier strategies and negotiations with a wide range of complex and high-value commercial engagements with Gap’s top-tier suppliers and programs, resulting in significant P&L savings, enhanced supplier relationships, and operational improvements. Before the Gap, she spent many years at JPMorgan Chase in executive leadership roles, most recently serving as an Executive Director of Technology Finance and Business Management, with prior roles leading technology, third-party risk, and strategic sourcing organizations. Throughout her extensive career, she has achieved proficiency in operational risk and control, outsourcing and managed services, financial analysis, lean IT practices, program management, software licensing, and pricing strategy. Carter holds a bachelor’s degree in business administration with dual degrees in procurement and operations management from Bowling Green State University.

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Demetria C. Lester

Demetria C. Lester is a reporter for MortgagePoint (formerly DS News and MReport) with more than eight years of writing and editing experience. She has served as content coordinator and copy editor for the Los Angeles Daily News and the Orange County Register, in addition to 11 other Southern California publications. A former editor-in-chief at Northlake College and staff writer at her alma mater, the University of Texas at Arlington, she has covered events such as the Byron Nelson and Pac-12 Conferences, progressing into her freelance work with the Dallas Wings and D Magazine. Currently located in Dallas, Lester is a jazz aficionado, Harry Potter fanatic, and avid record collector. She can be reached at demetria.lester@thefivestar.com.
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