Rutledge Claims Management Appoints New President

Rutledge Claims Management, Inc. (RCM), has announced that Aubrey Gilmore has been promoted from COO to President. In her new role, Gilmore will oversee RCM’s core services and drive strategic decisions, ensuring client satisfaction and the company’s reputation for excellence in the hazard insurance claims sector.

“I’m honored to lead RCM in this crucial moment for the housing industry,” Gilmore said. “As servicers and investors seek innovative solutions for operational efficiency amid evolving challenges like climate risk, I plan to expand our services to help clients navigate these changes while delivering exceptional results.”

Gilmore, who has a degree in communications and media studies from Rutgers University, brings a wealth of experience to her new position. Since joining RCM in 2008, Gilmore’s rise to president has been grounded in diverse roles, where her dedication and expertise played a pivotal role in daily operations and client retention.

Tom Rutledge, Founder and former President of RCM, has moved to the newly created position of CFO, where he will be responsible for managing the company’s fiscal operations and upholding the company’s continued financial stability and growth.

“The decision to promote Aubrey to president was a very simple one,” said Allison Rutledge, CEO of RCM. “As COO, she managed our internal operations to near perfection, while her hard work and unwavering commitment to our clients solidified our status as a proven leader in the hazard claims market. I am confident Aubrey’s extraordinary leadership will guide RCM to new heights and continue to drive successful outcomes for our clients.”

According to Gilmore, the hazard claims market and its challenges have grown extraordinarily complex.

“The combined impact of inflation and increased disasters is driving up home insurance costs,” Gilmore said. “Insurers are raising rates, pulling back from key markets, and cutting costs. In today’s climate, it’s imperative for servicers and investors to establish stringent controls, ensuring continuous monitoring of insurance coverage to protect assets.”

“Because insurance carriers may cut corners, our work at RCM becomes pivotal,” she added.

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Demetria C. Lester

Demetria C. Lester

Demetria C. Lester is a reporter for MortgagePoint (formerly DS News and MReport) with more than eight years of writing and editing experience. She has served as content coordinator and copy editor for the Los Angeles Daily News and the Orange County Register, in addition to 11 other Southern California publications. A former editor-in-chief at Northlake College and staff writer at her alma mater, the University of Texas at Arlington, she has covered events such as the Byron Nelson and Pac-12 Conferences, progressing into her freelance work with the Dallas Wings and D Magazine. Currently located in Dallas, Texas, Lester is a jazz aficionado, Harry Potter fanatic, and likes to read. She can be reached at
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