MortgagePoint Webinar: Q1 Mortgage Servicing Review

A Focus on Q1 Servicing Activity

The latest installment in the Five Star Institute Webinar Series, held in partnership with Selene and set for Wednesday, March 27 at 1:00 p.m. Central, will cover “The State of Mortgage Servicing 2024.”

The Five Star Institute Webinar Series aims to broaden the horizons of the mortgage industry. It’s the best source for complimentary insights and education about critical industry topics led by subject-matter experts and company sponsors.

Join MortgagePoint magazine and Selene Finance for an exclusive “State of the Industry” webinar featuring insights from a panel of mortgage servicing executives and economists. From high-level economic factors such as inflation and mortgage-rate shifts, to the day-to-day headwinds servicers are navigating this year, close out the first quarter of 2024 with this look at where the industry currently stands, and where it is headed in the months to come.

Invited Speakers

Invited speakers scheduled for the webinar include:

  • Molly Boesel, Principal Economist, CoreLogic
  • Michael Merritt, SVP, Customer Care & Default, BOK Financial
  • Candace Russell, VP of Post-Sale Activities, Default Servicing, Carrington Mortgage Services LLC
  • John Vella, Chief Revenue Officer, Selene Finance

Getting to Know Your Speakers

Boesel holds the position of Principal Economist in the Office of the Chief Economist at CoreLogic, where she is responsible for analyzing and forecasting housing and mortgage market trends, including the single-family rental market. She has nearly 30 years of experience and expertise in mortgage market analysis, model development, and risk analysis in the housing finance industry. Boesel is a frequent speaker at leading industry events and contributor to several industry publications. Her original research blogs for the CoreLogic Insights blog are frequently picked up in national and trade publications and are leveraged as news pieces. Last year Boesel and her colleagues won an award for their published work on pandemic-related housing preferences, home prices, rent and inflation.

In his role, Merritt oversees mortgage servicing contact centers and default servicing divisions at BOK Financial, encompassing Customer Service and Default Contact Centers, as well as managing loss mitigation processing, foreclosure, bankruptcy, claims, post-sale, and loss analysis teams. He previously managed mortgage subservicers at Goldman Sachs, and played integral roles at Mr. Cooper, primarily in customer care, loss mitigation, and first line of defense.

Russell is VP of Post-Sale Activities in Default Servicing at Carrington Mortgage Services, and leads Carrington’s efforts to manage default inventory, as well as reduce enterprise risk factors. Carrington is a vertically integrated real estate and mortgage company that specializes in the lifecycle of single-family assets. Her experience in the mortgage industry is broad and deep, covering mortgage originations, performing loans, loss mitigation, foreclosure, claims, and risk management. Russell is currently Chair of the Mortgage Bankers Association (MBA) Loan Administration Committee.

As CRO at Selene, Vella is responsible for driving revenue generation through ongoing leadership of sales, marketing, client management, and product innovation. He brings more than 20 years of experience leading organizations and delivering exceptional results across multiple industries. Prior to joining Selene, Vella served as Chief Revenue Officer of Altisource. Before that, he served as COO of Equator LLC. He began his financial services career with the FDIC and Freddie Mac. He later served as Chief Sales Officer for H&R Block’s mortgage company; CEO of Household International’s Automotive Business; President and CEO of Bear Stearns EMC Mortgage Company; and as EVP for Special Servicing of GMAC/RESCAP.

Stay Tuned For …

In addition to the upcoming “State of Mortgage Servicing 2024” webinar, the Five Star’s Legal League will present, on Thursday, March 21 at 1:00 p.m. Central, the latest in its Webinar Series, “Navigating the Mortgage Servicing Landscape: Insights from Government Agencies and Enterprises.”

Open to mortgage lending and servicing professionals, government representatives, and Legal League members, this webinar was designed to educate the nation’s elite financial services law firms on the latest issues and policies impacting the mortgage industry. The Legal League is a professional association of financial services law firms in the United States, uniquely positioned to drive progress in the mortgage servicing industry. Featured speakers scheduled to present during the webinar include: Deloise Browne-Milner, Senior Operations Manager, Freddie Mac; David Demers, Partner, Cooke Demers LLC; Rita Falcioni, Loan Management Supervisor, U.S. Department of Veterans Affairs; Leslie Meaux Pordzik, SVP for the Office of Issuer and Portfolio Management, Ginnie Mae; Graham Kidner, Deputy General Counsel and Senior Director, Fannie Mae; and Eric Stein, Senior Advisor, Office of Housing/Federal Housing Administration, U.S. Department of Housing and Urban Development (HUD).

Click here for more information or to register for the Five Star Institute’s “The State of Mortgage Servicing 2024” webinar.

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Eric C. Peck

MortgagePoint Managing Digital Editor Eric C. Peck has 25-plus years’ experience covering the mortgage industry. He graduated from the New York Institute of Technology, where he received his B.A. in Communication Arts/Media. After graduating, he began his professional career in New York City with Videography Magazine before landing in the mortgage finance space. Peck has edited three published books, and has served as Copy Editor for
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