According to the findings of a recent research conducted by the Partnership for Public Service, the U.S. Department of Housing and Urban Development (HUD) ranks among the top 10 federal agencies for employee and customer experience. HUD placed in the top 10 for customer and employee experience out of 21 Cabinet-level and sizable organizations that were examined.
This recognition demonstrates HUD’s steadfast commitment to improving leadership, communication, and employee involvement in order to better serve the public.
“I am proud of the HUD team’s collective work to be more available to the people who need us,” said HUD Agency Head Adrianne Todman. “During the Biden-Harris Administration, HUD has prioritized improvements in employee experience and work environment. While there is always more work to do, the Department is headed in the right direction.”
According to the findings of a recent research conducted by the Partnership for Public Service, the U.S. Department of Housing and Urban Development (HUD) ranks among the top 10 federal agencies for employee and customer experience. HUD placed in the top 10 for customer and employee experience out of 21 Cabinet-level and sizable organizations that were examined.
This recognition demonstrates HUD’s steadfast commitment to improving leadership, communication, and employee involvement in order to better serve the public.
The Partnership for Public Service investigated the relationship between each workplace category from the Best Places to Work rankings that examine various aspects of the employee experience—as measured by the 2023 Mission-Support Customer Satisfaction Survey—and a number of variables measuring other aspects of agency work environments using a range of statistical analyses such as:
- Employee Engagement
- Defined as: Employees’ satisfaction and commitment to their work and organization
- Hypothesis: Agencies with better internal service delivery see higher internal customer satisfaction and employee engagement.
- Data source: The 2023 Best Places to Work rankings
- Internal Communication
- Defined as: Employees’ perceptions of their agency’s culture of communication and information sharing, and how leadership communicates with the workforce
- Hypothesis: Agencies with more effective internal communications from leaders and managers can foster better collaboration between mission-support functions and their mission-focused counterparts and see higher internal customer satisfaction.
- Data source: The 2023 Federal Employee Viewpoint Survey
- Goal Clarity
- Defined as: The employee’s sense of how clearly leaders communicate the organization’s priorities, work unit goals and expectations of their work, and how that work relates to the agency’s goals
- Hypothesis: Agencies in which leaders are clear about their expectations of employees, work unit goals and organizational priorities see higher internal customer satisfaction.
- Data source: The 2023 Federal Employee Viewpoint Survey
- Relative Size of Mission-Support Workforce
- Defined as: An agency’s mission-support workforce as a share of its total full-time, nonseasonal, permanent workforce
- Hypothesis: Agencies with larger mission-support workforces relative to the rest of the agency can deliver better internal services and see higher internal customer satisfaction.
- Data source: FedScope
These results highlight the significance of concentrating on the staff experience in order to facilitate a better experience for the public, given the proven correlation between efficient mission-support services and agency effectiveness.
In order to better support its mission-critical activities, HUD has done a great job of giving its staff a productive internal customer experience. As a leader in government service excellence, HUD’s top ten ranking demonstrates that empowering staff is essential to producing significant outcomes for the communities it serves.
HUD’s leadership in fostering an environment of participation, cooperation, and ongoing development is demonstrated by this honor. HUD remains dedicated to implementing programs that improve internal operations and, consequently, the services it offers to the American people, even as it continues to prioritize its staff.
To read more, click here.
