Freddie Mac has announced the nine winners of its 2024 Servicer Honors and Rewards Program (SHARP), which recognizes mortgage loan servicers for quality servicing, risk management, and sustainable homeownership resulting in superior portfolio performance. The winners represent outstanding customer service and positive efforts to prevent and alleviate loan delinquencies. Rankings are automatically determined based on performance relative to other Servicers in each of the three rank groups.
“We’re proud to recognize and celebrate the success and outstanding work undertaken by this year’s SHARP winners,” said Mike Reynolds, Freddie Mac Single-Family Head of Servicing. “We thank our servicers for their continued, steadfast dedication to homeowners in need of mortgage relief, including those impacted by hardships from natural disasters in the last year.”
2024 SHARP Award Winners
Clients servicing 200,000 or more Freddie Mac mortgages
- Gold: Mr. Cooper
- Silver: PennyMac Corporation (sub-serviced by PennyMac Loan Services LLC)
- Bronze: Onslow Bay Financial LLC (subserviced by PHH Mortgage Corporation, LoanCare LLC, Mr. Cooper, and Flagstar Bank)
Clients servicing between 75,000 and 199,999 Freddie Mac mortgages
- Gold: Marlin Mortgage Capital LLC (subserviced by Mr. Cooper, Valon Mortgage Inc., and ServiceMac LLC)
- Silver: CrossCountry Mortgage LLC (subserviced by Mr. Cooper)
- Bronze: Provident Funding Associates LP
Clients servicing between 20,000 and 74,999 Freddie Mac mortgages
- Gold: Pingora Loan Servicing LLC (subserviced by Mr. Cooper and Flagstar Bank)
- Silver: MSR Asset Vehicle LLC (subserviced by PHH Mortgage Corporation)
- Bronze: Union Savings Bank
Freddie Mac’s SHARP is a rewards program based on the client’s Servicer Success Scorecard ranking. Servicers that have more than 20,000 Freddie Mac master-serviced loans are automatically enrolled in SHARP, which provides performance incentives through rewards and recognition.
