Xactus Appoints New COO

Michael Crockett, COO, Xactus

Xactus has announced the promotion of Chief Data Officer Michael Crockett to the role of Chief Operating Officer.

In his new role, Crockett will guide day-to-day operations and key departments including credit, verifications, and tenant screening. He will also lead the strategic advancement of the company’s data innovation and quality assurance/quality control initiatives. In addition, Crockett will evaluate internal and external customer experiences, focusing on enhancing its service quality, delivery, and technical support.

“Michael is a true innovator and leader. I’ve been continually impressed by his ability to navigate complex challenges and foster genuine connections with those around him,” said Shelley Leonard, President of Xactus. “His unique blend of operational expertise and people skills set him apart. I have no doubt that his contributions will continue to play a pivotal role in helping Xactus advance the modern mortgage.”

Crockett has more than 25 years of mortgage industry experience helping lenders mitigate risk. Prior to serving as Xactus’ Chief Data Officer, Crockett was the company’s EVP of Data Solutions. Previously, he served as EVP of Product Development at Credit Plus before Xactus’ acquisition of the company in September 2021. He joined Credit Plus in 2013 to create its QA/QC division. Before that, he held several senior executive roles at a national mortgage information company, including Senior Strategic Executive and EVP of Operations. He also formerly served on several advisory boards for mortgage industry associations and credit bureaus. Along with serving as Xactus’ COO, Crockett is on the Consumer Data Industry Association Board. Crockett has a B.S. in Accounting from Stephen F. Austin State University.

“I’m honored to step into this position and help Xactus solve new client challenges,” Crockett said. “We have a rare chance to transform verifications at scale and help lenders keep pace in a fast-changing world. I’m looking forward to making the most of this opportunity.”

Last year, Xactus announced the launch of Xactus360, further modernizing the mortgage process for lenders. Xactus360 allows lenders to improve workflows and create greater efficiencies. Lenders are especially excited about the platform’s single login that allows them to quickly access mortgage credit and pre-qualification reports, saving time. Clients may also select criteria based on scores, or multiple delinquency factors in order to stop or upgrade a credit pull for greater cost savings and more streamlined workflows.

Xactus has more than 6,500 clients ranging from the large bank and non-bank mortgage originators, to credit unions and mortgage brokers. The company currently has eight operation centers nationwide.

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Eric C. Peck

Eric C. Peck

Eric C. Peck has 25-plus years’ experience covering the mortgage industry, most recently serving as Editor-in-Chief for National Mortgage Professional Magazine. He graduated from the New York Institute of Technology, where he received his B.A. in Communication Arts/Media. After graduating, he began his professional career with Videography Magazine before landing in the mortgage space. Peck has edited three published books, and has served as Copy Editor for Entrepreneur.com.
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