The Week Ahead: Servicing Stakeholders to Converge on D.C.

On Tuesday, April 16, at The National Press Club in Washington, D.C., Five Star’s 2024 Government Forum will be held. The 14th annual installment of the Five Star Government Forum is a day-long gathering where mortgage servicing leaders and government agencies have a forum to discuss the industry’s most pressing issues, and work together to develop solutions the industry overall.

The event assembles mortgage servicing executives, representatives from top government agencies, and others in the industry under one roof to plot the course of the housing economy for 2024 and beyond.

One major force behind the event is to keep open the lines of communication between mortgage industry stakeholders and government decision-makers as they set forth the policies that will continue to support the American Dream of homeownership for all.

Topics to be discussed at the 2024 Government Forum include an in-depth analysis of the current state of the mortgage industry from top-level servicing executives, an economic update from a panel of industry experts, an examination of how government and policy are shaping the landscape for mortgage servicers, and a discussion of strategies for navigating the dynamic terrain of loan servicing, featuring insights from mortgage professionals, government officials, executives from the GSEs, and other subject-matter experts.

The diverse perspectives from professionals representing all sectors of the mortgage servicing industry ensure a rich and comprehensive experience, offering attendees a broader understanding of the challenges and opportunities involved.

Five Star has assembled a full schedule of events for the day, featuring sessions and forums including:

  • Welcome Remarks from Five Star Institute/Mortgage Policy Advisors (MPA) Chair Ed Delgado
  • A Fireside Chat With Ginnie Mae’s Principal EVP Sam I. Valverde
  • Risk and Regulation: The Costs of Doing Business
  • Economic Update: What to Expect in 2024—and Beyond
  • A GSE Update: Critical Goals and Objectives
  • The State of Mortgage Servicing
  • Underpinning the American Dream: Government Housing Perspectives
  • Networking Receptions
  • And Much More!

Many industry experts will be on hand to share their expertise with attendees during these sessions. Attendees will have the opportunity to hear insights from the following experts in the servicing space and invited government representatives, including:

  • Shayna Hutchins Arrington, Chief Risk Officer, Servbank
  • Steve Bailey, Chief Servicing Officer, PennyMac Financial Services Inc.
  • John Bell III, Executive Director, Loan Guaranty Service, U.S. Department of Veterans Affairs
  • Daren Blomquist, VP, Market Economics,
  • Molly Boesel, Principal Economist, CoreLogic
  • Bryan Bolton, Chief Administrative Officer and SVP-Mortgage and Consumer Servicing, U.S. Bank
  • Kevin Bowen, Head of Home Lending Product and Innovation, JPMorgan Chase
  • Ed Delgado, Chair, Five Star Institute/Mortgage Policy Advisors (MPA)
  • Benjamin Gottheim, VP-Servicing Policy, Freddie MacMichael Greenbaum, COO, Safeguard Properties
  • Wes Iseley, Senior Managing Director, Carrington Holding Company, LLC
  • George Lane, Chief Legal Officer, Auction.comDanielle Lang, Senior Director, Servicing Credit Policy and Product Development, Rocket Mortgage
  • Michael Keaton, SVP of Subservicing Business Development, PHH Mortgage
  • Leonard Kiefer, Deputy Chief Economist, Freddie Mac
  • Leslie Meaux Pordzik, SVP for the Office of Issuer and Portfolio Management, Ginnie Mae
  • Michael Merritt, SVP Customer Care & Default, BOK Financial
  • Tim Rood, Head of Government & Industry Relations, SitusAMC
  • Candace Russell, VP of Post-Sale Activities, Default Servicing, Carrington Mortgage Services LLC
  • LaQuanda Sain, EVP, Servicing, Rocket Mortgage
  • Prasant Sar, Head of Servicing Policy and Asset Management, Federal Housing Finance Agency (FHFA)
  • Rick Sharga, Founder & CEO, CJ Patrick
  • John Thibaudeau, VP, Single-Family Real Estate, Fannie Mae
  • Sam Valverde, Principal EVP, Ginnie Mae
  • John Vella, Chief Revenue Officer, Selene Finance
  • And many more!

Many thanks to the following event sponsors for their dedication and support of 2024 Five Star Government Forum, including:

Host Sponsor

Partner Sponsors
National General Lender Services
Safeguard Properties

Corporate Sponsors
Guardian Asset Management
Selene Finance
VRM Mortgage Services

Media Sponsor

Click here for more information or to register for the 2024 Five Star Government Forum.

Here’s what else is happening in The Week Ahead:

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Eric C. Peck

Eric C. Peck has 25-plus years’ experience covering the mortgage industry, most recently serving as Editor-in-Chief for National Mortgage Professional Magazine. He graduated from the New York Institute of Technology, where he received his B.A. in Communication Arts/Media. After graduating, he began his professional career with Videography Magazine before landing in the mortgage space. Peck has edited three published books, and has served as Copy Editor for
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