This article originally appeared in the September 2025 edition of MortgagePoint magazine, online now.
Mortgage servicers are operating in one of the most complex environments in recent memory. Changing agency directives and requirements, cost pressure across all servicing segments, increasing investor oversight, and overall lack of compliance clarity making e-claims management higher stakes and harder to scale. At the same time, the future points to more second touches and longer cycle times, increased claims volume as limits on permanent loss mitigation take effect, and more holds for extensive QC checks, all of which have the potential to impact the final claims recovery amount.
In today’s market, handling mortgage claims isn’t something you can leave to chance. Strong and timely claims recovery reduces advances and curtailments, lowers servicing costs, supports MSR value, and can be the difference between profit and loss, especially on FHA/VA/USDA books. Consolidated Analytics’ Mortgage Claims Services help servicers, subservicers, and investors turn this high-risk, labor-intensive process into a compliant, predictable, and streamlined recovery engine.
Tenured Expertise Where It Counts
Claims success hinges on nuance: it’s not just knowing investor guidance, but how it’s applied. Our team brings deep, tenured expertise across every claim type. That experience, paired with clear loss analysis, lowers servicing costs, protects MSR value, and directly drives profitability.
We assembled an expert team of claims specialists, QC reviewers, and compliance leads with knowledge of the specific claim types you file and the pain points you face from loss mitigation waterfalls to property preservation reimbursements. When we process your claims, we follow your risk tolerance and your interpretation of agency and investor rules, so every decision we make on your behalf aligns with your standards.
Compliance-First by Design
With investor scrutiny elevated, documentation and defensibility are everything. Consolidated Analytics embeds compliance into every step:
- Standardized file builds
- Robust QC and second-level review
- Audit-ready evidence trails
- Policy intelligence
Whether you need end-to-end claims preparation and filing, loss analysis, or consulting services, we can provide value to all aspects of your claims needs.
Streamlined Service That Scales With You
Operational flexibility is essential when delinquency patterns shift. Our operating model is purpose-built for speed and scalability:
- Right-sized intake. We meet your data where it lives—claims processing applications, loan servicing systems, imaging repositories, or investor portals—and normalize it for rapid file assembly.
- Workflow transparency. Milestone-level dashboards and SLA tracking provide real-time visibility into inventory, cycle times, due dates, and aging.
- Elastic capacity. Dedicated teams flex with peaks, MSR onboarding events, and one-off remediation projects, so you don’t carry fixed cost for variable work.
The result: faster submission, cleaner claims, and steadier cash flow.
Partner With Experience You Can Trust
Whether you’re seeking a full outsourcing partner or supplemental capacity for specific claim types, Consolidated Analytics helps you:
- Protect recoveries and reduce curtailments
- Strengthen compliance and audit readiness
- Speed cycle times without adding headcount
- Gain clear visibility into performance and risk
In a market where every basis point matters, claims execution is too critical to leave to chance. Let’s turn your claims function into a strategic advantage.
Learn how Consolidated Analytics’ Mortgage Claims Services can support your portfolio today.
